FAQ'S

Yes, absolutely! All payments are processed through secure gateways that comply with PCI-DSS standards—set by the Payment Card Industry Security Standards Council. This means your data is protected with the highest levels of security, just like when using trusted brands like Visa, MasterCard, and American Express.
Yes, we do! Our online payment process is quick, easy, and 100% secure. Your information is always protected so you can shop with confidence and peace of mind.
Want to learn more about our secure checkout (powered by Shopify)? Click here.

For more details about how payments are processed securely on our store, you can check out Shopify's Terms of Service here or Privacy Policy.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Yes, absolutely! We gladly accept returns and offer a full refund within 30 days of receiving your order. Simply make sure the item is unused and in its original condition. If you’d like to start a return, feel free to contact us—we’re here to help!
While we don’t currently offer dedicated gifting services, you can still send our plushies directly to someone special by entering their address at checkout!

We’re so sorry for the inconvenience! Please contact our support team at with your order details and a photo of the damage, and we’ll make it right for you as quickly as possible.
We ship to many countries around the world! You can find a full list of our shipping areas here.

If you don’t see your country or region listed, feel free to reach out—we’ll do our best to work out the details for you.

Yes, we offer full refunds for eligible returns. If your plushie arrives damaged or you’re not satisfied, please contact us within 30 days, and we’ll be happy to help. For more details, check out our Refund Policy.
You can request a refund within 30 days of receiving your order. Please ensure the item is unused and in its original condition. If you’d like to start a refund request, feel free to reach out to us!

Full Refund:
If the product and packaging are unopened and undamaged, you are eligible for a full refund.
Partial Refund:
If the packaging has been opened and the product has been used, you may be eligible for a partial refund, depending on the condition of the item.
No Refund:
If the product is damaged due to improper use or any issue not covered by our quality guarantee, you may not be eligible for a refund.
Need more details?

Please check our Terms of Service or reach out to us if you’re unsure about your eligibility for a refund—we’re happy to help!
If an order doesn’t include free shipping, the customer is responsible for all shipping costs, including return shipping. Please feel free to use a reliable shipping method that works best for you to ensure a smooth return process!

Owl Plushie